Shelter Manager

SUMMARY: 

The Shelter Manager is responsible for the daily operations of the Humane Society of Barron County; including internal systems and policies and procedures management of staff and volunteers. The Shelter Manager provides leadership, oversight, and planning to ensure that all areas of the shelter are operating at the highest standard possible. Due to a small staff, the Shelter Manager may also need to step in and perform any of the duties performed by the Animal Caregiving staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide a positive example regarding work ethic, attitude, professional ethics, knowledge of policies/procedures, interpersonal interactions, and mutual respect.

  • Provide exceptional, courteous, and compassionate customer service to the public, volunteers, and other staff members at all times. 

  • Publish, monitor and respond to email, social media, etc.

  • Provide a focus on adoptions including timely and appropriate placement of animals and work to reduce the average length of stay and adoption returns.

  • Honor confidentiality of shelter business. 

  • Administer all personnel policies related to HSBC including hiring, training, scheduling, supervising and firing shelter staff as well as volunteers.

  • Schedule, delegate, and oversee completion of daily care tasks.

  • Manage monthly staff training, which increases the ability of staff and volunteers to more effectively care for the animals, more efficiently and safely perform their duties, and/or has an overall greater benefit to the animals in our care and/or staff.

  • Ensure all procedures and policies are up to date with current best practice; ensure all updates are distributed to all subordinate staff. 

  • Ensure the Lead Caregiver is executing responsibility to ensure all animals are provided with appropriate housing, food, water, bedding, toys, and other mental stimulation and enrichment, as well as safe and appropriate social interactions. 

  • Ensure all cleaning, feeding, and animal handling procedures are in line with current Best Practice; ensure all staff are in compliance. 

  • Ensure accuracy and compliance with safety procedures for all aspects of the shelter, with special emphasis on animal handling and cleaning chemicals. 

  • Observe, assess, and ensure all animal behavior and health concerns are dealt with in accordance with best practices. 

  • Handle animals humanely and safely at all times; and ensure all staff and volunteers do the same. 

  • Handle animals of all sizes, ages, temperaments, and needs safely and appropriately.

  • Assist medical staff by properly administering or restraining animals during vaccinations, microchips, blood draws, medications and exams.

  • Consults with Veterinarian as appropriate;  provide recommendations and participates in discussions with Veterinarian regarding approval for euthanasia when necessary.

  • Maintain building and equipment, including but not limited to: interior and exterior of building, grounds, kennel areas, shelter vehicles, yard maintenance/equipment, snow/ice removal, computers, printers and security system. Works with the Board of Directors to coordinate major maintenance when necessary.

  • Maintain, monitor, order, and track inventory of all shelter supplies.

  • Responsible for daily financial management, completing bank deposits and monitoring shelter budget and finances.Direct all bills/invoices to accountant and/or Treasurer in a timely fashion. 

  • Works with Board of Directors to develop and implement cost saving measures, which contribute to profits and revenue or conserve organizational resources.

  • Participate in and/or host staff meetings and training opportunities. 

  • Encourage public participation in HSBC events and assist with events as needed. 

  • Follow and promote to the public all HSBC policies and philosophies. 

  • Manage Foster Program; including oversight, of qualified applicants and foster matches and oversight of medical care of animals within foster care.

  • Management of Shelter Transfer Program; including qualifying and coordinating incoming transfers from other organizations, as well as coordinating transfers of shelter animals to other organizations as appropriate. 

  • Perform other related duties as assigned by the Board of Directors. 

QUALIFICATIONS AND EXPERIENCE REQUIRED:

  • Associates Degree required, Bachelor's Degree preferred.

  • 2 Years management experience required; 5 years preferred.

  • Fear Free Certification required (or ability to obtain within 30 days of hire); familiarity with low-stress handling techniques strongly preferred.

  • Experience with Microsoft Office, G Suite and QuickBooks required; proficiency with Shelter Management Software a plus. 

  • Possess a valid Driver’s License,  a clean driving record and have the ability to drive 15 passenger cargo van.

  • Animal sheltering experience and/or experience working with medical and behavioral needs of companion animals is strongly preferred.

  • Demonstrated supervisory knowledge, including motivational techniques, conflict resolution, and professional development/training methods.

SKILLS REQUIRED:

  • Compassion and empathy for animals and human clients.

  • Skilled handling of all companion animals, including but not limited to dogs and cats. 

  • Demonstrate a high standard of work standards and work ethics; treats people and animals with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational mission and values.

  • Oral Communication- Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions and actively participates in meetings.

  • Ability to effectively lead and motivate a team.

  • Ability to understand, provide, and carry out oral and written instructions.

  • Ability to work in an emotionally taxing field- positive attitude and sense of humor are essential.

  • Excellent attention to detail and organizational skills. 

  • Multitasking and time-management skills, with the ability to prioritize tasks. 

  • Willingness to work a flexible schedule including some nights, weekends, and holidays.

PHYSICAL DEMANDS:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

  • Environment: Indoor and outdoor environment; exposure to noises, vibrations, odors, dust, chemicals and noxious fumes; work in inclement weather including: rain, heat, sun, snow and cold. Employee may be exposed to animal feces and animals with a potential for zoonotic exposure.

  • Physical: Requires sufficient mobility for walking, standing, sitting, bending or kneeling for prolonged periods of time; ability to routinely transport materials, supplies, and animals weighing up to 50 pounds, and at times handle animals up to and in excess of 100 pounds.

NOTE: This position description is not intended to be all-inclusive. You may be required to perform other related duties within your skill set as directed by the Board of Directors to meet the ongoing needs of the organization.